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Choosing a specific transition when I have multiple going to the same status

Steven Rhodes

I have a workflow where I have two transitions into the Done status. One is to cancel the request and sets the resolution to cancelled (this one is available from all other statuses). The second one goes from In Progress to Done and gives you a resolution screen to set it yourself. I am trying to use automation to set the resolution for some projects using this workflow transitioning via the In Progress to Done, but when I select this in Automation for Jira, it chooses the transition that cancels the request.

How can I specify or differentiate between these two transitions? I see the transition ID of 101 for Done (and 31 for Cancel Request), but in the automation I don't know how to use the "Transition Match" feature. All the regex I have tried doesn't work.

I have tried to bypass this by using the Cancel Request transition it insists on using but I can't set the Resolution because there is only a Comment field on the transition screen (I have managed to set a generic comment though). This results in the transition to Done but means the resolution is still Cancelled.

Accepted answers

Michiel Schuijer_jlry2w

Found it, with the help of Atlassian Support:

The regex is not respected and the wrong transition is applied because of a condition:

Only users in project role Service Desk Team can execute this transition.

The automation rule had "Actor" set to "Automation for Jira" and that is still considered an add-on and does not have the permission (project role Service Desk Team), which is why an error is produced, even if the transition does occur (with the wrong transition).

It was solved by adding an additional condition (and set it to "Any of"):

Only users in project role atlassian-addons-project-access can execute this transition.

Now the regex is respected and it does use the correct transition.

I have asked Atlassian Support to improve & correct the error messaging so it will become clear what is really happening. In my view it should not transition at all and produce an error about missing permissions because of a set condition or something like that.

Marta Perez

Hi guys,

I was having a doubt on how to construct the regex expression correctly.

I would like to share my feedback in case you still need help:

The transition name can contain spaces and you can make it case sensitive or insensitive.

If your transition name is "Resolve Issue", your regex should be:

.*Resolve Issue.*

If you want to match any transition that contains "resolve" (case-sensitive), use:

.*resolve.*

If you want it to be case-insensitive, use:

(?i).*resolve.*

I was getting confused about the formatting with the .* or *. and here's the explanation:

.* means "match any number of any characters (including none)" before or after your keyword.

*. is incorrect syntax in regex; * must follow a character or a group.

So, for a transition name like "Resolve Issue", you should use:

.*Resolve Issue.*

or for a case-insensitive match:

(?i).*resolve.*

Hope you find is useful!

All comments

Callum Carlile _Automation Consultants_

Hi @Steven Rhodes

Under where you have set the Done status, there is an option to "+ add regex to distinguish between multiple transitions to the same status ".

Here, you can enter some regex based on the individual transition's name in order for the correct transition to be used.

Either this, or you can just add a post function on the specific transition to set the Resolution, meaning you don't have to 'edit' the resolution field, nor do you have to have the resolution on the transition screen (this may be the easiest solution).

Hope this helps!

Steven Rhodes

Thanks for your reply

I did mention that all the regex I have tried didnt work, and I can't find examples that would help me. I can see that in the example in the box it says

 .*resolv.*

And i have tried .*done.* for example

Also there are already two transitions to Done and i'd rather not add a third that sets the resolution to Done.

Jenny Severin_2yyxnz

I am having the same problem.

Steven Rhodes

Hi @Jenny Severin I did in the end create a new workflow as I was unable to get the automation to recognise the regex. This was a lot more work but it works now.

Jeffrey Bistrong

This worked for me, i just had to match the transition name exactly, i couldn't get it to work when the transition name had spaces in it, so replaced the space in the transition with an underscore, and now its working

Monosnap View workflow — DB_CR Workflow v1.2 - JIRA 2023-02-24 13-37-23.png Monosnap Automation - Jira 2023-02-24 13-35-46.png

Michiel Schuijer_jlry2w

Found it, with the help of Atlassian Support:

The regex is not respected and the wrong transition is applied because of a condition:

Only users in project role Service Desk Team can execute this transition.

It was solved by adding an additional condition (and set it to "Any of"):

Only users in project role atlassian-addons-project-access can execute this transition.

Now the regex is respected and it does use the correct transition.

Marta Perez

Hi guys,

I was having a doubt on how to construct the regex expression correctly.

I would like to share my feedback in case you still need help:

The transition name can contain spaces and you can make it case sensitive or insensitive.

If your transition name is "Resolve Issue", your regex should be:

.*Resolve Issue.*

If you want to match any transition that contains "resolve" (case-sensitive), use:

.*resolve.*

If you want it to be case-insensitive, use:

(?i).*resolve.*

I was getting confused about the formatting with the .* or *. and here's the explanation:

.* means "match any number of any characters (including none)" before or after your keyword.

*. is incorrect syntax in regex; * must follow a character or a group.

So, for a transition name like "Resolve Issue", you should use:

.*Resolve Issue.*

or for a case-insensitive match:

(?i).*resolve.*

Hope you find is useful!

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