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Stop Flying Blind on AI Velocity: How to Add Human-in-the-Loop & Measure Real Dollar ROI in Jira
The Enterprise Playbook for Tracking Atlassian Rovo, Autonomous Agents, and Developer Rework When an AI Agent Resolves a Jira Ticket, What Actually Happened? In many modern engineering organizations, an autonomous AI agent (such as Atlassian Rovo, Claude Code via MCP, Cursor, or GitHub Copilot) investigates an issue,…
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What does ReplyTurn do?
Hi everyone! I’m a representative of Sovereign World Labs. ReplyTurn is available on Atlassian Marketplace for Jira Service Management (JSM) and Customer Service Management (CSM). ReplyTurn shows whether the next reply in a support request’s conversation should come from the support team or the customer. Here is an…
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Best practices for vendor and partner articles
Note: All Atlassian partners and vendors must adhere to the official Community guidelines. So you have an announcement you’d like to share with the Atlassian Community — great! We have more than 3 million members with a wide array of expertise across our product suite. Here’s how to create a standout article that will…
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Jira in Your Pocket, Even Where the Signal Isn't
With Offline Mode, Mobile for Jira keeps working when your connection drops: read the work you've opened, create and edit issues with no signal, and send everything to Jira with one tap when you're back. The problem: mobile work happens where the signal doesn't Basements, planes, plant rooms and factory floors are where…
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Why Do Jira and ServiceNow Integrations Break? 5 Common Setups and Where Each One Fails
Most Jira and ServiceNow integration problems I see come down to 4 things: outdated records, failures that go unnoticed, missing ticket context, or unclear ownership. The setup might work when it goes live. Then someone changes a workflow, renames a field, or leaves the team, and the sync needs attention. I run support and…
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How to Keep Jira Product Discovery in Sync with Salesforce and Azure DevOps
I work for Exalate, and I run support and services here, so most of what I write comes from tickets I've actually sat with. This one's about Jira Product Discovery (JPD), and a challenge I keep seeing product teams struggle with. JPD is where your product team collects ideas, scores them, and decides what's worth building.…
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AI Can Create Confluence Whiteboards Now. It Still Can’t Maintain Them
There's a whiteboard in almost every Confluence space I look at. The architecture one, usually. Projected in design reviews, opened by every new joiner, corrected live during arguments with a borrowed mouse. It's the most human artifact in the space — and the most expensive to keep true. Confluence now has genuinely good…
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The Roving Office - now with Nerf darts and Happy Hour Trikes!
Multiplayer; everyone's doing it If you haven't seen it, check out https://therovingoffice.com and the repo linked from there. You can join a test office or create your own. You can even clone the whole project and stand the project up in a few minutes. Your agents are encouraged to set themselves up. I did that for my…
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MCP Server for Jira Data Center: Connect AI Agents to Your Own Jira
AI agents are changing how teams work with Jira: searching issues, creating tickets, logging work, and moving tickets through workflows in natural language is becoming part of the daily routine. The standard protocol connecting agents to these capabilities is the Model Context Protocol (MCP), and Atlassian offers an…
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Our colleague taught Qwen3.8-27B to write Forge apps that pass Atlassian's validator, and the weight
Disclosure first: I work at LeanZero, we're a Marketplace Partner, and the model below is ours. My colleague Mihai Perdum built it, trained it and published the weights, and he's the one who measured every number here on tests we can rerun. I'm posting it because I think it's the most interesting thing we've done and it…