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Confluence has no poll macro. Here's how to add one in two minutes
You want a quick vote from your team: which sprint goal to commit to, which name to give the release, which Friday works for the offsite. The discussion already lives on a Confluence page, so the vote should go there too. You type /poll, find nothing, and start to wonder whether your admin switched something off. You check…
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Cut your Jira Automation steps before 3 December: a walkthrough of the rules that burn them
I'm part of the team behind Automation Map for Jira (MOY Apps). This walkthrough shows how to optimize your rules ahead of the new pricing; the first section, and every optimization pattern covered here, can be applied directly in native Jira. From 3 December 2026 Jira Automation is billed by the step: $0.50 per 1,000…
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Generic KPIs Are Easy to Publish and Hard to Use: Build Metrics Around Your Workflow
Disclosure: Snapbytes is the developer of SnapMetrics. The same Jira instance can contain very different definitions of success A service team may care about response and resolution behavior. A delivery team may care about cycle time and rework. An operations team may want to count reopenings, transitions, or changes…
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Importing Google Cloud resources into Assets
This article shows how to import Google Cloud resources into Assets. Why put Google Cloud resources in Assets Requesters pick, not describe. An Assets field on the request form lists your real VMs, projects and service accounts. Agents get context without console access. Project, zone, status, internal IP and the service…
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First Reply Time is too easy to game: What Support Teams should measure instead
Your first reply time dashboard is green. Median FRT is 14 minutes, the SLA is met on 98% of requests, and the weekly report looks great. Meanwhile, a customer opened a request on Monday, got a polite "Thanks, we're looking into it" within ten minutes, and is still waiting on Thursday. Both things are true at the same…
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Log Time in Jira and Find Out More About Your Personality
Could something as mundane as logging your work in Jira reveal a little about your personality? Let’s look at this everyday routine from a slightly different angle. Some people want to log their time and move on. Others like to see their day laid out in front of them. And some appreciate a little adventure along the way…
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SBOMs and the Cyber Resilience Act: why we keep one per release, and how to search them in Jira
Written by Maxime Ragionieri, founder of Clearlane, the publisher of Clearlane CRA. Teams use our apps to keep quality and security records in Jira and Confluence. If an app isn't reliable, the work done with it isn't either. So for us, reliability comes first, and every vulnerability we detect in one of our apps…
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What 1,182 public Confluence pages show about accessibility, before the ADA Title II dates
Disclosure: I'm Amit Mazuz, founder of Clearwren, an Atlassian Marketplace Partner. We made Clarable, an accessibility checker for Confluence Cloud. The numbers below come from our checking engine, but you don't need our app to use any of this, and I won't mention it again. Most accessibility studies look at home pages.…
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Tools to comply with CFR Part 11 in Jira
Preparing for FDA inspection? If you’d like to try Jira for this purpose, you’re in the right place. Some medical companies use Jira to comply with CFR 21 Part 11 regulations. When built-in features can help (Jira audit log, for example), combining it with plugins available on Atlassian Marketplace, you can meet the…
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Multi-level approvals in Jira: what you get natively on each plan, and where it stops
Can Jira do a manager approval, then Finance, then a director? comes up in the forums almost every week. The honest answer is "it depends on your plan and your space type", so here's the map we wish we'd had when we started, plus the questions worth asking before you build anything. 1. Jira Service Management (any plan)…