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I need to add a JIRA Cloud automation based on length of a custom short-test feild.

Michael Savedra

What I'm trying to acheive is to trigger an action (comment) when a ticket is raised based on a condition that if the text length within a custom feild exceeds a certain length (21 characters).

The conditions available to me do not seem to give me this option so I beleive I will need to use Scriptrunner? I'm just not sure how to integrate that with the JIRA Cloud automation conditions.

Please help

Many thanks,

Mike

Accepted answers

Mark Segall

Hi @Michael Savedra and welcome to the community!

So if I understand correctly, you would want something like this...

For copy/paste purposes, here's the smart value:

{{issue.customfield_xxxxx.length}}

Note - xxxxx = your custom field ID

All comments

Mark Segall

Hi @Michael Savedra and welcome to the community!

So if I understand correctly, you would want something like this...

For copy/paste purposes, here's the smart value:

{{issue.customfield_xxxxx.length}}

Note - xxxxx = your custom field ID

Michael Savedra

Hi Mark, Glad to be here!

That's super helpful I will give that a try.

What I'd also be looking to do would be to add the total length of 2 custom fields and then if the sum is greater than 21, to then trigger the comment action. (First name and last name being separate custom fields). I assume this would need to be done with Scriptrunner?