User Not Receiving Invite

Question

Hello.

We are experiencing an issue with one of our new users not receiving an invite. It appears to leave the Atlassian world fine, but the user never sees it in their mailbox. We are not blocking Atlassian in anyway, and in fact we receive emails from Atalassian on a regular basis.

Is there a way for support (or me) to clear the suppression of those failed emails so we can try one more time?

Thank you!

Anusha Rutnam · Answer

Just a note here to let everyone know that if a user is not receiving their invite link because their email is on our suppression list, clicking the Resend invite link will unsuppress their email without you needing to contact Support.

Please note you will only see the Resend invite link if the user is unverified (i.e. if they have never logged in before). If you don't see the link, you will need to contact our Support team to have the email unsuppressed.

Note: For existing users, there is one more self-serve tool for unsuppressing the blocked emails of users who are not receiving notifications from either a Jira Software or Jira Work Management project. You can read more on that here.

For more information on this topic in this article: Jira Cloud email notification suppression list and why users don't receive email notification

Hal_zbhnbt · Answer

Atlassian support had to clear the user from their blocked senders group and this allowed us to resend the invite successfully.

Hal_zbhnbt · Answer

Thank you. We did resend multiple times. And we did submit a ticket but it apparently takes a while for an answer. I will be patient.