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Automation to create a ticket in board A, when the ticket created in the board B

yaro.tarasov

Hi,

I need to automate the process of creating a ticket on my Design team's board every time we create a design-related ticket in my individual project backlog. This way, they immediately see what we are requesting without the need for them to check individual project boards.

Thank you.

Accepted answers

Trudy P Claspill

Hello @yaro.tarasov

Welcome to the community.

How do you know that the issue is a design-related issue? Is that identified when the original issue is created? Could an existing issue later be modified to identify that it is design-related?

Have you explored the automation feature yet? Have you tried to create such an automation rule? Are you running into a problem in your efforts?

All comments

Trudy P Claspill

Hello @yaro.tarasov

Welcome to the community.

How do you know that the issue is a design-related issue? Is that identified when the original issue is created? Could an existing issue later be modified to identify that it is design-related?

Have you explored the automation feature yet? Have you tried to create such an automation rule? Are you running into a problem in your efforts?

yaro.tarasov

When we create a design-related ticket, we use a "design" label and also put it into Design Epic on our board. And no, we don't modify an existing issue later to identify that it's related to design.

I have tried to find a solution using Automation future but could find the exact solution to my problem. That's why I'm trying to see if someone here can advise me on an automation rule to solve this.

Alexander Bondarev_x6gjf3

Hi @yaro.tarasov !

You can create an automation rule for this case.

Here an official documentation:

- Jira Cloud automation

- Create and edit Jira automation rules

Best regards,

Alexander

Trudy P Claspill

Is your source project a Team Managed project or a Company Managed project? And what about your destination project?

Here's a starting point. Create this rule in the project where you are creating your original issues.

New Trigger: Issue Created

New Condition: Issue Fields Condition

-- check the Labels field for your label that indicates Design

New Action: Create Issue

-- select the project, issue type, and fields to set to create the new issue in the other project.

If that is not sufficient for you to work out the solution, please tell us where you are encountering problems.

yaro.tarasov

Hi Alexander.

Can you please provide a more detailed outline of the approach I can take to solve it with automation? Not sure where to start.

Stefan Salzl

Hi @yaro.tarasov ,

Just to put in my 2 cents here too (especially from a multi-year agile coach & scrum master perspective as well as from jira perspective):

I´m pretty sure your requirement could be solved technically within jira automation and a Jira admin could/would immediatly start implementing.

Personally I see production/development as an holistic disciplin and (that´s really just my humble opinion) I doubt that an automation rule that "just drops" new issues in other team´s boards.

There is also possibility in Jira to have shared boards which means combining 2 or more boards within 1 board to have a common view and collaborate on topics with all the included teams and members, to get everybody on board and engaged