Export ServiceNow Knowledge base and import into Confluence

Question

I need to import a ServiceNow Knowledge base into Confluence. There are several export options on the ServiceNow side, but my import options seem somewhat limited on the Confluence side. I'd prefer to do this via XML, but I'm open to any method. Has anyone had any success with this process?

Sam Ayres · Answer

It looks like Word imports are broken. I'm getting the error you see below with .doc and .docx

https://jira.atlassian.com/browse/CONFCLOUD-58350?attachmentViewMode=list

Pramodh M · Answer

Hi @Sam Ayres

Go with Word format. It's quick

For XML, you need to format the data Confluence Supports and it's only for Space and Atlassian team does not support on the same.

Thanks,
Pramodh