Hello everyone I have implemented a automation rule which creates a checklist when an issue transitioned from on status to another it's working fine but the Problem is when a user is want to re transitioned the status it will creates another duplicate checklist how to prevent this problem. Please help me out ..
Thank you
One possible solution would be to create a custom field, so when the ticket gets transitioned set that custom field to some value in the same rule of automation.
Add a condition in the rule before creating checklist to check if the custom field has that value in JQL( Example "Reopened" = No) then do the automation or else don't do. This would ideally avoid duplication.
Please check out this similar thread too https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Automation-for-JIRA-how-to-stop-rule-repetition-for-the-same/qaq-p/1530996
Let me know in case of questions..
Hello @Pantham Akhil , you can manually turn off/disable the automation after it is executed correctly as defined by you when you don't need.
Hope this helps you, @Pantham Akhil
Thanks,
Sukruth M S
This doesn't make sense, disabling rule is fine ?. It entirely stops the running of automation, isn't it ?.
What if the checklist has to be created for other issues, stopping isn't a solution. As the whole purpose of automation written for creating checklist is defeated.
from the requirement @Pantham Akhil is asking is there way to ignore the issues for which the automation rule has been executed at least once for them.
Yeah @Vishwas that's correct disabling rule doesn't make any sense actually I want prevent the duplicate creation of checklist when an user go back to previous status and doing the same transition the rule again creating a new checklist ...so I want to stop that duplication
Hey @Pantham Akhil
Got your point.
Please send me the rule that's already running, let me see and suggest you.
Regards,
Vishwas
Should I need to add a custom field which is a multi select field and need to add default value to that field or else can you please elaborate this one
TIA
Multiselect is not required, just a select value is fine like yes or no kind of options.
So for the first time the transition happens, set the custom field value to yes in the same automation in another action.
Let me know in case of questions.
Hi @Vishwas
Still unable to configure can you please give me your email id or else can you msg me panthamakhil@gmail.com
Thank you!
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