Hi all,
I created a legacy automation:
But I didnt receive any alert if I change the priority from low, which is our current default, to highest.
Anything else I have to check, to get this alert running?
Hi @Susann Petzold
Why Legacy?
You can check, whether the user has access to the issue when sending the notification.
Better yet - Create Automation rule with new Automation for Jira feature!!
Thanks
Hi @Susann Petzold ,
Your rule says "Issue created". So automation will only work when you create a ticket with Highest/high.
Add one more automation with "Issue updated". This should solve your problem
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