Hello, I'm trying to create an automation rule so that when I update a field on a subtask, the same field updates (to be the same) on other subtasks. I understand that I can't transfer information between subtasks (?), so my approach involved creating two rules: 1. A rule so that when the field changes on the subtask, it's copied onto the parent: 2. A rule so that when the field changes on the parent (ie as a result of the change on the subtask), it's copied onto all subtasks with the field: However, it's not working. After a bit of testing, I've found that: * Rule 1 is working, ie information is copied from subtask to parent * After rule 1 has been executed, rule 2 isn't being triggered * However, if I edit the parent issue directly, rule 2 is triggered and information is copied from parent to subtask Can anyone tell me what I'm doing wrong or suggest a workaround? The instantaneous change is important (thus why I've gone for an automation rule instead of a workflow postfunction). Thanks team!

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Automation rule loop from subtask → parent → other subtasks not working

Hayley Rodgers

Hello,

I'm trying to create an automation rule so that when I update a field on a subtask, the same field updates (to be the same) on other subtasks. I understand that I can't transfer information between subtasks (?), so my approach involved creating two rules:

1. A rule so that when the field changes on the subtask, it's copied onto the parent:

Screen Shot 2022-01-25 at 10.50.45 am.png

2. A rule so that when the field changes on the parent (ie as a result of the change on the subtask), it's copied onto all subtasks with the field:

Screen Shot 2022-01-25 at 10.50.56 am.png

However, it's not working. After a bit of testing, I've found that:

Rule 1 is working, ie information is copied from subtask to parent
After rule 1 has been executed, rule 2 isn't being triggered
However, if I edit the parent issue directly, rule 2 is triggered and information is copied from parent to subtask

Can anyone tell me what I'm doing wrong or suggest a workaround? The instantaneous change is important (thus why I've gone for an automation rule instead of a workflow postfunction).