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How to send a scheduled slack message to an assignee to remind him about an issue?

Lida Ghalam

Example: I need to send a reminder to an issue assignee two times a day while a ticket is open. I have a CX channel and I need to mention the assignee name for this reminder at for example 9:00 am and 4:00pm to get his attention.

Also, is it possible to send a message to the assignee's slack directly to remind him about the issue?

Accepted answers

Daniel Eads

Hey @Lida Ghalam , echoes on Fabian's welcome!

We've also got a couple written articles here on Community that can expand on the topics covered in the linked video.

Article walking through the creation of a scheduled Slack message:

Morning Slack digest of open Jira issues

Article and script that help link Jira and Slack user IDs, so that you can @-mention a Slack user like the Reporter or Assignee dynamically:

Mention someone directly in Slack via Jira Automation

Cheers,
Daniel

All comments

Fabian Lim

Hi @Lida Ghalam

Welcome to the community!

Take a look at this video tutorial which uses a scheduled trigger. Instead of sending an email you will have to use the send slack message action.

Link: https://youtu.be/ccWTIgdnQqE

Lida Ghalam

Thanks so much, Fabian.

In regards to sending email, there is a drop down menu that we can choose Assignee.

For "Send Slack" action a specific Webhook URL for a user or a channel is required . My intention is have the Assignee to get the slack message no matter who he is.

Is that possible?

Daniel Eads

Hey @Lida Ghalam , echoes on Fabian's welcome!

We've also got a couple written articles here on Community that can expand on the topics covered in the linked video.

Article walking through the creation of a scheduled Slack message:

Morning Slack digest of open Jira issues

Article and script that help link Jira and Slack user IDs, so that you can @-mention a Slack user like the Reporter or Assignee dynamically:

Mention someone directly in Slack via Jira Automation

Cheers,
Daniel

Fabian Lim

Great articles, thanks for the reminders!

Naor Rosenberg_pxgzlj

I was able to use Jira Automation to send a Slack message to an issue's assignee following this Jira Support article, and specifically this comment which shows the hack to use the user property as a {{smart value}}:

https://community.atlassian.com/t5/Jira-articles/How-to-show-additional-information-about-users-on-tickets-by/bc-p/2017048#M6500

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