Is there a way to create a ticket is Jira Cloud from a Ticket in Jira Service Management Cloud?

Question

We have both Jira Service Management Cloud and Jira Cloud.

We are using the Jira Service Management Cloud for our client submitted issues.  We have it setup that the client will submit an email with an issue and an issue is created in Jira Service Management.

We will have a user review the ticket and if it can be resolved right in Jira Service Management, they will.  If this is a bug that needs development, we want to create a ticket in our Jira Cloud system.

I have linked the two systems together and working on creating Automation to create the bug issue in Jira Cloud.

The problem I am having is, that when I am in the Jira Service Management system, and creating the Automation to create a new issue, I can only see the projects in Jira Service Management and I can't see the project in the Jira Cloud.

Is there a way to do this? To create a ticket in the Jira Cloud from a trigger in Jira Service Management?

Julie d_Antin _Elements__bsgnak · Answer

@Randy Muth You mention "both"; does this mean you have two different sites? Or are JSM and Jira Software within the same organization/instance?

If you have two different sites, check out this discussion for explanations on what is possible https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-linked-issues-to-a-remote-Jira-instance/qaq-p/1328156

Randy Muth · Answer

I have tried both project-based and global based.  When I setup the New Action of Create issue, it will still only show the projects on the Jira Service Management system and not to the Jira Cloud system.

I am the site admin on both and have permissions on both projects.

Any ideas?

Robert Wen_Cprime_ · Answer

I just tried this out on my dev system and it works for me.  Is your automation project-based or is it a global automation?