Automation for Jira - Send email To custom field user

Cyndi

Automation for Jira - Send email To custom field user

Form contains a custom field:

 - Field Name:  Manager - FM

 - Field type:  Multi user picker

Agent completes the request form.  Updates the manager field (this cannot be prepopulated).  When a request moves to a specific status would like to trigger a notification from automation.  

Using the automation "send email" option send an email to everyone in the Manager field.  

I can get the display name:

{{#issue.Manager - FM}}{{displayName}}

But I am unable to get the email address values:

{{#issue.Access Approver - FM}}{{displayName}} ({{emailAddress}}) {{/}}

Using documentation:  https://support.atlassian.com/jira-software-cloud/docs/use-smart-values-to-access-listed-values/

Ashu Tyagi

@Cyndi  I am not sure if you just want to notify those "Managers" when an issue is in certain status or want to sent them some other info.

I had a request in past where user in a certain custom field wanted to be notified only when a ticket is moved to certain status. The way i did it was that i created an Custom event and then in notification scheme assigned that custom field as recipient of those notifications. Now in the postfunction section of the transition which leads to desired status i changes the last postfunction that says "Fire a Generic Event to be processed by the listeners" . In this Postfunction change Generic Event to the newly event which you created.

Another easiest method to do that would be creating a Filter which says something like Status changed from x to y and then have users subscribe to those filters and they will get notified at time which they specify