How to automate time tracking on jira?

Question

Hi everyone,

I have worked with Jira Service Desk (JSD) before an time tracking was automatic: Timer starting and stopping were triggered by task status changes.

In Jira, I noticed that time is entered manually and couldn't see the same option as JDS. Did I miss something or shall I use an add-on? Any suggestions?

Shams_bbw32q · Answer

Hi Bill. It's actually not for automation purpose, but to track the performance and productivity of users + SLAs.

Yuliia_Borivets__SaaSJet_ · Answer

Hi @Shams

Another solution that you can check if you don't want to enter time manually is Time in Status for Jira Cloud.  It's a top-rated time monitoring app developed by my team.

You can watch how much time was spent in each status: 'to do', 'in progress', 'done', or any other depending on your workflow. This info will be available on your issue view panel:

You can also get the time reports in a table or chart view.

Hope you find this add-on helpful. Try how it works in the demo version without installing the app.

Bill Sheboy · Answer

Hi @Shams

What problem are you trying to solve with automatic time tracking?  If this is an issue of reducing repetitive tasks, please investigate the built-in Automation for Jira rules.  Such automation rules would allow you to log time based upon status changes, as you note in your use case.

To learn more about this built-in feature, please see these sources:

* https://www.atlassian.com/software/jira/guides/expand-jira/automation
* https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453
* https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

Best regards,
Bill