Way to open service desk widget on external button click, hide default icon.

Amit Moondra

I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application)

Is there way to achieve this currently ?

This customization is usefull if users dont want to see the default help '?' in bottom right always in application, as this button hides some information or overrides the chat icon etc.

Please let me know if there is a work around to achieve this or if there is a out of box solution to handle this.

Angélica Luz

Hello @Amit Moondra,

Thank you for reaching out to Atlassian Community!

The Widget doesn’t have many options to configure. There are some workarounds, for example, to change its position. You can find the details on the threads below:

• Jira Service Desk Widget: position
• Auto Click-Through JSD Widget Button
• Is there any way to deployed the widget to down instead up?
• Start Widget in Open Configuration?

There are some feature requests suggesting improvements for the widget:

• Widget icon customisation
• Allow to embed the widget into a fixed location in the site instead of appearing as a pop-up

Please, click on vote and also watch the tickets above to receive updates.

Hope this helps!

Kind regards,
Angélica