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Is there a way to disable inline links (Bug report SmartLinks applying to all links?)

Bill_P

Is there a way to disable inline links, they are really unuser friendly.

Reasons:

1. I want to see what this link actually goes not not just the icon and title, if I did not want that then I would add different text.

2. Holding CTRL on a link and clicking does not behave link a normal weblink it should open in a new tab or window not over jira. (I personally never want to leave jira when I click external links)

VOTE HERE for a fix:
https://jira.atlassian.com/browse/JRACLOUD-72429

Accepted answers

Bill_P

Its here on the user setting.

YourUserProfile > Profile > Preferences > External links.
https://jira.atlassian.com/browse/JRASERVER-9380

All comments

Andrew Kendris_io3cw5

Hello @Bill_P - I might need a bit more context behind where you are putting these inline links but I'm guessing you are referring to URLs you put into comments. It's possible to change the how the links are shown by clicking on the link in the edit window and using the "Display URL" format rather than "Display inline" option.

I hope this helps and please let me know if we need to dig deeper to get your question answered.

Screen Shot 2021-04-23 at 6.57.14 PM.png

Bill_P

Mostly they are links to our SAAS product or references to related documentation to help support resolving the Jira tickets.

Yes, this is true that I can go to everything link that i come across and fix them as I go which is what I am doing now. Its a pain.

Why was this "feature" introduced how do it help anyone? What problem is it solving?

It seems the only problem it solves is making external links "prettier", but hard to use.

I do understand why you have it for internal Jira links as it adds the status which is useful but external links?

Embher Chaffin

Is there a way to set a standard to "Display URL" for non-Atlassian URLs?

For our team's specific needs, URLs being visible are critical for the testing and migration team. We need to be able to see the specific site we are pulling from. Just today, I had to take an extra 2 minutes to update all the URLs that were not displayed and click display URL on the ticket.

Based on security within our sites, no information is brought back. Just the company logo and the "Portal Sign On". Often times these links have to be copied and pasted into separate tickets for other reasons.

I have no doubt this is an enhancement for some clients, but I'd love the ability to override the default of "Display inline" with "Display URL".

Andrew Kendris_io3cw5

Hello @Bill_P and @Embher Chaffin - after doing some digging it appears it's not possible to turn off this feature yet. I have found an open support ticket for your awareness and tracking:

https://jira.atlassian.com/browse/JRACLOUD-72429?attachmentViewMode=gallery

I hope this gives a bit more clarity into the current state of Smart Link behavior for you.

Sam Lehman

I too find this 'feature' very annoying for external links.

Ero Gray

Following. We're running several helpdesks for websites, where referring clearly to exact URLs is a fundamental part of our support process. Hiding link destinations is never, ever, ever going to be what we want to do by default and it's causing my coworkers to cuss at the screen a lot.

Kevin Cassidy

agreed. If you're going to introduce a 'feature' have the ability to disable it or at least not make it a default

Zaheer

This is so annoying and time wasting. Imagine you paste 10+ URLs in a comment the browser stops responding as each URL is being processed and then having to go through that 2-click process on each link to convert it to a plain URL.

Such wishful features must be turned-off by default and only enabled by users who have some real use case for them.

Its a pity to rollout such features without having "disable" option in place first.

We expect better things from Atlassian NOT worst.

Denise Spangler

1. Yes I think we'd all be so happy if the default could be 'Display URL' instead of 'Display inline' as there hasn't been a single time when I've actually used the inline version. All work we ever do involves being able to see what the actual URLs are.

Leah_jzpnvk

EXACTLY!

Leah_jzpnvk

That automatic "pretty link" feature (since March 2021) is the ONLY reason I'm here. It is very annoying and not pretty at all. Just confusing and a waste of time nobody has to blow. Many, if not most people will find something else to use.

I'm sure there are several thousand irritated users who don't have time to search for or deal with this unwanted feature that would like to see the full URL rather than the so-called prettified option.

Something that gives users a CHOICE is better

Do you want to keep your subscribers or not??

Rui Duan_i67ryg

Same issue here. I would recommend to make the "Display Url" as default and "Display Inline" as an option.

Max_wphocr

Another issue with this feature is that apparently after manually selecting "Display as URL" there're two objects: url link and url text.

And if I, say, copy this link and manually edit it then only url text is edited while the link itself stays the same. And that's a terrible behaviour.

To illustrate, I have "https://website.com" link, it displays inline. I change this to "display as URL" and manually edit it to, say, "https://chat.website.com". But it only changes url text, url link is still "https://website.com".

Anyway I think the best option here is to allow users to change default link behaviour in Settings,

Kimmo

Oh, I hadn't noticed this one. This is really bad as it makes it very easy for people to fall victim to phishing attacks. Yes, I know JIRA is supposed to be used by trusted users only but you can never be sure.

This needs to be fixed.

Chris Pagel

has this been solved. would love to have a way to see the actual url all the time?

thinhnk

https://chrome.google.com/webstore/detail/stackoverflow-jira-extern/omobkjbchckaocdkcbeapemooohjgbnk

Install this extension will help you resolve issue

Ed Gass

Our IT controls all extensions, so cannot add. Plus this would only be a band-aid, Atlassian needs to resolve this issue.

Kevin Boyd_93n641

Plus 1. This situation feels so un-Atlassian to me. Way off-brand. Your "helping" us has harmed us. Please provide a disable capability for this feature.

Maarten Kuiper

Would really like to be able to turn this off for all projects or at least on a per-project basis in Jira Cloud.

Maarten Kuiper

This has not been solved. But if you'd like for it to be solved, upvote this issue in the Jira issue tracker:

https://jira.atlassian.com/browse/JRACLOUD-72429

Magnus_6j4rdg

This has annoyed me for quite some time now. Hopefully sorted soon.

Bill_P

@Jonno Katahanas any update on an option to disable this, at least for URLs that are not in your list:

https://community.atlassian.com/t5/Confluence-articles/Smart-Links-a-richer-way-to-hyperlink/ba-p/1412786?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_comment&utm_content=topic

Evan Cooper_polfrf

+1 - please let us set a default, 99% of the time I am setting these back to inline.

Alain Pelletier

+1 This very annoying feature is creating more issues than it solves.

The "Display URL" adds http:// to UNC PATHS and scraps all the rest of the path after the domain.

David Sengmany

My work around is if you paste the URL or group of URLs in and save it right away before it has a chance to even think about converting to a smart link, it will keep it in the URL format that you paste in. You have to be quick though!

tan.khuu

It's really annoying feature, I don't understand why there's no action to remove of change the default of it up until now

Rui Duan_i67ryg

For whoever got annoyed with this feature, you can press Ctrl + Z or Cmd + Z (on MacOS) after the link has been masked to change it back to original link.

Lana White

+5 from myself and my development team. This is extremely frustrating and should never have been introduced to non jira related links in the first place.

Please get this sorted ASAP!!!

Adrian Esquivel

This is the most annoying feature I've come across in all the apps I use. Can you please default to the FLL URL

jaan

Same. Extremely annoying and directly damaging to our workflows. Hard to understand why something like this was even shipped on a product for Development, where URLs are extremely important.

Mikael Levoniemi_5jx6ox

bump! wtf is this? Why is this even a thing? URLS for default always please, ambiguity serves nobody.

Marieke van Oostende

This "feature" makes my life as ticket-creating PO much harder than it should be.

We have a very extensive application and providing links to specific locations is very important. Now we get "Log in" for every link.

Please make this a configurable feature!

Richard Blakeley

I have to change nearly every single URL I put into Jira, it's driving me insane.

Thomas Gerard

Please could you work on this, this is so time consuming.

Bastian Walger

any update on this case? it is driving our team mad...

Brian Jackson_7mjsvu

They added this in Trello and Confluence now with no options to disable them. I'm fine if someone prefers it on, but at least give us an option to turn these off. There is not one single instance where I want this, and it breaks so many of my workflows.

I'm actually looking at migrating away from Trello and Confluence for this reason alone. It's been a great 8 years. But you obviously don't use your own product anymore. Time to move on.

Bill_P

OK after having this up for nearly 8 months of continuous frustration, here is how to stop this Terrible feature on sites you control:

Setup your WAF on your servers to Block all traffic that contains:

User Agent contains Iframely

Magnus_6j4rdg

Thanks, I will talk to my Ops guys.

Brian Jackson_7mjsvu

Hey Bill,
Appreciate you sharing this. However, it would be nice if you don't mark the answer as accepted yet. The reason is that many small businesses, remote workers, etc. struggle with this issue and don't have a WAF.

We just don't want Atlassian thinking this issue is in any way resolved. Thanks!

Mikael Levoniemi_5jx6ox

Indeed thanks bill, but don't destroy this ticket because the underlying issue is not resolved. Thanks!

Mark Stralka

I received the JIRA "Software December Recap" newsletter email today. In the email was a link to this announcement, which includes the name of one of the JIRA Cloud Product Managers.

I politely messaged him on LinkedIn to try to get his attention to this frustrating "feature".

If you're frustrated with this feature, you may want to try messaging him also.

Brian Jackson_7mjsvu

Hey Mark,
Yes, I've emailed many product managers.

I even tagged the Atlassian CEO and he replied. So he is aware of this issue but doesn't seem to understand why it's a problem. 🤦 https://twitter.com/scottfarkas/status/1466134135563378690

I encourage everyone to also vote on this issue here: https://jira.atlassian.com/browse/JRACLOUD-72429

I'm actually thinking about writing up a blog post about this. I have a few places where I have a decent reach/audience. I have huge respect for developers, and don't like taking things public. But this feature is by far one of the worst I've ever seen implemented.

It's a tech software product and you can't even copy/paste URLs in and out of the software easily anymore. Just think about that for a second.

Christoph Lechleitner

Thanks for this hint!

Another approach that I plan to train my fingers to do is Ctrl-K Ctrl-V Tab Ctrl-V Enter.

This creates a link with the URL as link target and explicit link text and seems to be inserted without any automatism hitting lateron.

If the URL is not yet in the clipboard it's of course Ctrl-K www.... Ctrl-A Ctrl-C Tab Ctrl-V Enter

Bas Mensink_mizrap

Incredible for a company like Atlassian to introduce this feature without the option to disable it. How hard can it be to make it optional? So many users being annoyed by this.

Josh Feinstein_ysko8o

I have no idea who thought defaulting links o inline display was a good idea. It gets in my team's way every single day. We have a Dev, Test, and Live environments, not to mention temp environments and all 4 have the same <title> tag. Which link is being shared? It's impossible to tell without clicking 3 times to change it to display url.

I can't think of a single use-case for display inline. It helps no one.

Who could possibly want ambiguous links in software designed for engineering teams?

FIX THIS PLEASE.

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