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How to trigger a rule when linked issue status change

serge calderara

Dear all,

I have a wierd scenario where I could not find a way from cloud to do it while it was possible from server side.

I have the following issue configuration below :

As you can see above I have 2 reference Links "Refer to incidents" and "demands"

The issue which is listed in "demands" link as been trigger to DONE from an other automation rule.

Question :
Is there a way to trigger a rule at this issue level only when the issue in "demand" links has change to DONE

Idea is that when the issue in that link change to DONE, we need to trigger all linked issue in "Refer to Incidents" to status COMPLETED

Any idea how to do this trigger ?

regards

Accepted answers

Daniel Ebers

Hi @serge calderara

one approach would be to have two rules like the following:

For project SHW:

For project SD:

To summarize:

As soon as in project SHW an issue is transitioned to done in it's linked issues of type "is demanded by" a label is set.

The rule for project SD listens for the appearance of label "Notify". As soon as this is given all linked issues with type "Refer to incidents" are transitioned to done (given you have status completed also, you could also transition to that one or any other that seems suitable).

In case this was understood correctly - what will happen to SD-4508 issue? Is this closed manually?

Could you confirm this is understood correctly so far?

Regards,
Daniel

All comments

Kristján Geir Mathiesen

Hi @serge calderara

I know that this can be done with an additional plugin, like ScriptRunner. You could for example have ScriptRunner listen to the update event and then set a value in a custom field. Then you use the built in automation to run once the custom field gets updated to this value.

HTH,
KGM

P.s. I am not affiliated with ScriptRunner.

serge calderara

Thanks for your reply @Kristján Geir Mathiesen ,

regards

Daniel Ebers

Hi @serge calderara

one approach would be to have two rules like the following:

For project SHW:

For project SD:

To summarize:

As soon as in project SHW an issue is transitioned to done in it's linked issues of type "is demanded by" a label is set.

In case this was understood correctly - what will happen to SD-4508 issue? Is this closed manually?

Could you confirm this is understood correctly so far?

Regards,
Daniel

Daniel Ebers

And is this not the same thing as in
https://community.atlassian.com/t5/Jira-questions/How-to-make-a-OR-condition-in-Jira-Automation/qaq-p/1587067 ?

serge calderara

Hello @Daniel Ebers , SD-408 should also be set to completed as long as the issue SHW-233 is set to Done.

I do not understand what you mean by this label Edition ? can it be the resolution field instead ?

In addition in case we monitor the label field from SD project as you propose, the rule might trigger many time if this label field is changed from other type of issue no ?

The link https://community.atlassian.com/t5/Jira-questions/How-to-make-a-OR-condition-in-Jira-Automation/qaq-p/1587067

Was my initial post where I was trying to make a kind of recursive linked issue to get same result but could not succeed so far..

Regards

Serge

Daniel Ebers

Yes, it also works without labels - here is what I can come up with, using two rules.

For "SHW" project:

For "SD" project:

In a test, it worked very well.
Please note, for the second rule the checkbox "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." must be checked.

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