Automation rule is not working

Question

Hi Team,

We've created an automation rule to send the notification on Microsoft Teams for a specific transition in workflow.

But when we checked in audit log we're getting the attached error.

Can you please help us to know where we're missing here?

Thank you in advance.

Regards,
Narendra

bmccoy · Answer

Hi,

It seems like there is perhaps some configuration issue with the way the incoming webhook is set up on the MS Teams side. That error message 'null or empty eventType' is the response your webhook request receives when trying to communicate with MS Teams.

I see there have been some similar issues raised in this community post. It seems some people had success by changing the MS Teams connector.

https://community.atlassian.com/t5/Bitbucket-questions/Jira-Automation-Microsoft-Teams-Message-with-Error-400/qaq-p/1341087

Another possibility is that perhaps a type of connector or version you are using requires a different payload than we are sending.  If this is the case you may need to raise a support request for us to dig into this further.

Cheers,
Brydie

Narendra Kumar · Answer

Hi @Raghav Gupta  we're following exactly same as you've mentioned. Please have the screenshot of rule-

Narendra Kumar · Answer

Hi @Jack Brickey  please find the below screenshot of rule- 
Also, we're already using Jira and Teams integration for other transitions through webhook. Thank you for your reply.