Hi there,
I am setting up a service desk where my cross-functional partners are going to be submitted requests for engagement with my team. I would like it so there is visibility into the list of all requests in the queue so any requestor can see what else is being prioritized at that time. I am having trouble seeing this view with requests other than ones raised only by me. I have changed the customer settings and it doesn't seem to help.
Any advice?
Hi Jana - Welcome to the Atlassian Community!
You can set up a filter to only show the issues you want a user to see, and then share that filter with the user. A filter is essentially the same as a queue.
The other think you might try is to add the user to the Project Role - Service Desk Team. That might allow them to see it but I have not tried that for sure. They would not have to be agents to be in that role.
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