How to display data on how many times a ticket passes between two or more status'

Question

Im interested in how best to represent data on tickets that have switched between particular status' multiple times. Eg, In Testing --> Reopened --> In Testing, etc

I would like to represent this data to stakeholders. Is there a gadget or report that would serve this purpose well?

Emre Toptancı [OBSS] · Answer

Hello,

Our team at OBSS built Timepiece - Time in Status for Jira app for this exact need (and more)

Using Time in Status you can see how many times each Status or each Transition in the workflow was used.

You can get these counts as an issue list or you can have Time in Status calculate sums or averages, grouped by fields you pick (For example, average number of reopens per project and assignee).

Timepiece - Time in Status for Jira

EmreT

Mehmet A _Bloompeak_ · Answer

Hi @Daniel Barber ,

You can try Status Time app. It provides status count report apart from status time report.

If you are looking for a free solution you can try the limited version of it Status Time Free

Gökçe Gürsel {Appfire} · Answer

Script Runner is a great recommendation. Script Runner offers a lot of great features.

You can also check this guide out: https://jonathonsenese.atlassian.net/wiki/spaces/PKB/pages/2490369/Quick+and+easy+way+to+create+a+Days+in+Status+field+for+Jira+Server+or+Cloud#Step-2.-Create-a-number-field-for-displaying-the-“Days-in-Status”