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assignee change automation not working

Leslie Gilbert

Goal:

Reassign tickets that have been in a specific status for over 14 days

Set up:

Run once a day

JQL: status = Escalated AND updated <= -14d AND assignee in (5e0e4c795361330daaeaa03a)

Then edit issue field assignee

Problem:

Automation runs but receive: "no actions performed" in the Audit log.

I have validated the JQL query and it says that I have 1 issue found. (today)

I visually view my queue and see the issue.

I manually run the automation and nothing happens.

Accepted answers

Italo Qualisoni [e-Core]

Hi @Leslie Gilbert ,

I've used the https://docs.automationforjira.com/rule-playground/#/ to get the below screenshot, so it would make it easier to ask you:

Is this checkbox checked? I think you should uncheck this check box and this will solve your issue.

Let me know how it goes

All comments

Andrew Morin

okay stupid question but does the user you are reassigning it to have the assign permission in the project?

Leslie Gilbert

no stupid questions, sometimes it's the little things. Just confirmed that they do have that permission.

Italo Qualisoni [e-Core]

Hi @Leslie Gilbert ,

I've used the https://docs.automationforjira.com/rule-playground/#/ to get the below screenshot, so it would make it easier to ask you:

Is this checkbox checked? I think you should uncheck this check box and this will solve your issue.

Let me know how it goes

Leslie Gilbert

yes, that was it! I totally missed that option. Thank you so much!

Andrew Morin

Cool...glad you figured it out!

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