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Jira Cloud performance is very bad, issue history request takes 13 seconds to complete.

Michal Turecki_4nrtcy

We have been experiencing this problem for some time but it is getting worse each day. We even looked at Jira alternatives already but besides performance Jira is doing the job well.

Issues are really slow to load most of the time! Sometimes timeout error dialog pops up, otherwise it takes tens of seconds to load issues, navigate view etc.

Check below how long it takes for some requests to finish.

We migrated to cloud from on-premises installation to have frequent updates and get moust out of Jira but I start to regret it as clearly oversubscription on Jira Cloud is set to a ridiculously high instance per server value.

Is it the common problem for others, the way things just should work? Or is it affecting only our Jira installation as we have a team of less than 10 people using Jira on a daily basis?

Accepted answers

Jack Brickey

for cloud performance issues I highly recommend you reach out to Atlassian support directly. They are the only ones that have access to log into your system and inspect what might be going on.

All comments

Jack Brickey

for cloud performance issues I highly recommend you reach out to Atlassian support directly. They are the only ones that have access to log into your system and inspect what might be going on.

Michal Turecki_4nrtcy

Thanks for replying, as far as I know with less than 10 active users we don't have any support plan but maybe it changed - I will check.

Michal Turecki_4nrtcy

I successfully submitted the support request, thanks for your suggestion!

Jack Brickey

your product plan say Standard. If indeed you are on Free plan then you are correct. Less that 10 users does not necessarily mean you are on free plan. I will note that I have found my instance slower than normal and I am wondering if it is the recent updates that have compromised performance (new navigation). I have been planning to open a support request to have them assess but wanted to give it a few days to see if it continues. The numbers you show do seem high. What are you using to capture? It doesn't look familiar to me but guess you are comfortable w/ the accuracy?

Lee Irwin

Hi, since the push to the New Jira Cloud view our whole team has been slowed down.

We have been advised by support that a fix is coming in Q4 but does anyone else have any tips in the meantime? We're losing so much time due to loading issues.

Jack Brickey

It’s hard to say exactly what may be going on in your instance. I haven’t experience unreasonable performance of late in my instance. What I would recommend is that you reach out to Atlassian support directly and see if they can login and have a look at your instance. If it is truly running slow there may be something they can do such as increased RAM on your VM.

Lee Irwin

It's shockingly slow. We have reached out to Atlassian support and they have advised that they are aware of the issue and it will be fixed in Q4 2021. They gave the same answer on previous tickets from other users advising of the same issue.

Very poor support all round. Considering they're pushing people to use this product its not fit for purpose in it's current state.

Jack Brickey

That is very interesting. I am intrigued and would love to know if there is a Jira ticket open on this. Did they happen to reference such a ticket or at least explain what the issue is? I am simply not seeing this performance issue that you seem to be suffering through and I’m interested in knowing if it’s something that I may experience in the future for some reason.

cyrille_guillard

2023 ... moving from on Prem, still observing very bad performance, 4-6 sec to load a ticket (12-16 to get all items loaded), 20 sec to load a ticket with some PC. Compared to the 500ms on the OnPrem...
Are you guy still observing bad performances ? Is it regional situations or is it global ?

Jack Brickey

I would report any persistent performance concerns to Atlassian. They are able to log in and have a look. They are keenly interested in cloud performance in my experience.

BTW, I assume you mean 2024? 🙃

cyrille_guillard

Indeed 2024 !
Until today, Atlassian say that the problem is not on their side. And we have an FAI with Gigabit fiber.
Not sure we will find a solution, tracert shows more than 30 hops...

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