Default Service Desk Queue

Question

Hi I'm very new to Jira Service desk.  When I started using I created a new Queue along side the queue that was already setup.  The issue that I have is that when a customer submits to the portal, it seems to go into either queue, depending on the option they choose.  How can I set it so that all the new requests/incidents etc... are go into 1 of the Queues?

Mohamed Benziane · Accepted Answer

Hi,

Welcome to the community.

A queue is based on a filter, so you need to look at the filter , this filter need to correspond to the issue that the customer open.