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Automation question

Samuel Colon

Hi,

I have a user that would like to know if its possible to have her automatically added as participant for all tickets that her team opens up.

So Basically whenever Team member A,B,C,D opens a support ticket, The manager is added as a participant automatically.

If it is possible, how can this be done?

Accepted answers

John Funk

Hi Samuel,

This is very is easy in Automation For Jira. It would look something like this:

Participants SS.png

All comments

Jack Brickey

Yes this should be possible. Something like this...

when - issue created

condition - JQL reporter in membersof(“teamA”)

action - add xxx to request participants

John Funk

Hi Samuel,

This is very is easy in Automation For Jira. It would look something like this:

Participants SS.png

Samuel Colon

Thanks so much guys. I really appreciate it!!!!

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