How do I get this field to appear when the reopening transition is performed on the customer portal?

Question

I created a new selection list field (single choice) for the customer, selecting an option at the time of reopening the ticket.

Mohamed Benziane · Accepted Answer

Hello @Fabio Santos

It's not possible out of the box, you can try to find an addon to achieve this.

See this thread :

https://community.atlassian.com/t5/Jira-questions/Customer-Transitions-with-screens-in-Jira-Service-Desk/qaq-p/997793

Hope this helps