How to increase default web request timeout on cloud

Question

Good day all

While using Jira Automation I have a web request action.

The error I am getting is:

Error response HTTP body:{"message": "Endpoint request timed out"}Error publishing webhook. Response HTTP status:504

When I do the same call from Postman I do however get a success.

Is there a way to increase the timeout on Jira Cloud?

Joan Smit_q6ao4r · Answer

Hi John,

I also had a look at:  https://community.atlassian.com/t5/Bitbucket-questions/Is-there-a-way-to-increase-the-timeout-of-a-webhook/qaq-p/712368 and it seems to only be the config for server, and not for cloud.

Warmest regards,

Joan

Joan Smit_q6ao4r · Answer

Hi John,

Thank you for your assistance on this.

Our session duration is set to 30 days.

If this is not the reason for the Endpoint request timeout, what else could cause this error?

Warmest regards,

Joan

John Theofanopoulos_mko6dl · Answer

Found another article regarding webhooks timeout: https://community.atlassian.com/t5/Bitbucket-questions/Is-there-a-way-to-increase-the-timeout-of-a-webhook/qaq-p/712368