Automation Rule: When this happens.... an issue is linked

Question

Hi all,

I am looking to set up a rule that allows me to change the status of an issue in Service Desk, when an issue is linked.

for example:

Jira Service Desk:

A Request comes in. This requires me to link/create a task from the linking modal in MAIN which is a classic software project (Jira Software).

I then have to manually change the status to waiting for task (custom created status). - I would like to automate this step.

Aaron Mayo · Answer

I will certainly look at automation light.

It only gives me a few options for the when this happens....

As per the documention

Mike Bowen · Answer

Hi @Aaron Mayo

Okay, Just to be 100% sure, your screenshot shows When this happens did you click Add, to add the criteria? (sorry just checking).

* It could be your custom transition causing the problem. 
* It could be the transition is referring to a transition in Jira Service Desk and not some other project.

Have you tried an alternative (FREE) automation plugin called Automation Lite for Jira. It is a lot more powerful, has a ton of extra filters, conditions and features, and might just be the thing you need.

-Mike

Aaron Mayo · Answer

What would you like to know?

It does not work, I can't see a way to add a custom what happens. The linked issue has transitioned isn't working.

I'm wondering if it's because the issue is on Jira software?