Error installing apps after migration

Andrea Bianco

Hello,

We are trying to install "Automation for Jira" app on our Jira Software (cloud edition) but we receive the following error:

We ran into a little trouble
It might just be a hiccup. Try again in a bit.

We just finish the migration from server edition to cloud and the application was installed and licensed in our server.

Any help?

Ashley Elder

Hi @Andrea Bianco

Existing self-hosted apps cannot be transferred to cloud. You will need to purchase the app for cloud and can work with the app vendor to migrate any relevant data. You can contact the Automation for Jira team here. Additionally, here’s some more information about auditing apps for your migration to cloud: