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Automation rule to create Jira Software issue with custom fields

Maciej Kuliński

Hi.

In specific transition in service desk, I want to create a linked jira software issue with custom fields i.e. in a ticket I've got fields "Steps to reproduce" etc. I want to clone that values to new issue from service desk to jira software.

In automation rule, I'm able to fill that fileds statically. Are there available some variables like $(sourceissue.stepstoreproduce) or something?

I've got also a Deep Clone plugin - maybe this can be used in some way in automation?

Accepted answers

Petter Gonçalves

Hello Maciej,

I hope you are having a nice day.

Unfortunately, JIRA Service Desk automation does not provide you with the functionality to reference the source values of the trigger issue in custom fields. We have a feature request to implement this functionality here:

- Add more variables to THEN automation rules

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

That been said, there are some add-ons that can give you this option for now. The one I recommend is Automation for JIRA where you can reference Smart values to copy fields from one issue to another.

To achieve it, you could configure a simple rule like below:

Screen Shot 2019-03-26 at 15.57.44.png

Let me know if this information helps.

All comments

Petter Gonçalves

Hello Maciej,

I hope you are having a nice day.

- Add more variables to THEN automation rules

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

That been said, there are some add-ons that can give you this option for now. The one I recommend is Automation for JIRA where you can reference Smart values to copy fields from one issue to another.

To achieve it, you could configure a simple rule like below:

Screen Shot 2019-03-26 at 15.57.44.png

Let me know if this information helps.

Maciej Kuliński

Thank you. I ordered Automation for Jira plugin already and I’m waiting to try that tool

Petter Gonçalves

You are welcome, Maciej.

Let me know if you face any questions while configuring the plugin.

Additionally, here's some documentation if you would like to know more about Smart values and other features of the Automation Add-on:

- Automation for JIRA Documentation

Regards.

Adrien P.

@Petter Gonçalves Thank you !
Can you make this plugin native in Jira cloud software? I don't understand that you have to install a plugin to benefit from this feature in Jira cloud software when it's native in Jira cloud service desk.
Moreover, when you look at the plugin page, in the title or in the summary, you never talk about compatibility with Jira cloud software.

Capture d’écran 2020-02-07 à 15.08.45.png
It's really confusing, you'll benefit from communicating more effectively about this feature that Jira cloud Software users like me struggle to find.

Regards,

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