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How to report a leaked api key
Hello, I have found a hardcoded api key for opsgenie. I am not sure who it belongs to but I'd like to report it so it can get revoked. Please let me know the official process
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On-call schedule popup should always display the actual start and end dates
Hi, In the “Your on-call schedule” calendar, the schedule popup sometimes shows messages such as: Starts: Cannot be displayed (a past date than shown in this screen) Ends: Cannot be displayed (a future date than shown in this screen) Instead, it would be much more useful to always display the actual start and end…
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Your on-call schedule - assign different color per schedule
Hi, I’m assigned to multiple on-call schedules, but in the “Your on-call schedule” view, they all appear in the same color. This makes it difficult to distinguish between them without hovering over each entry to see which schedule it belongs to. It would be helpful if each schedule were assigned a different color. Ideally,…
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Will all historical alerts currently present in Opsgenie be migrated to JSM?
Hi, considering migrating Opsgenie to JSM and have a few questions about that: 1. Will all historical alerts currently present in Opsgenie be migrated to JSM, or is only a specific time period migrated? 2. After the migration, what happens to alerts that are older than the JSM retention policy? Will they remain available…
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Time and Procedure to port Opsgenie incoming number to customer-owned Twilio account
Does anyone have experience with migrating OpsGenie to JSM and porting the Twilio incoming call number? We already have a Twilio account for other purposes, so we need to transfer our number under that account. We need to know how long that generally takes, whether this is any downtime associated with it, and if there are…
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Replacing Opsgenie with other vendors
Hi all, We use very basic 'essential' option of Opsgenie for alerts and scheduling on-call and nothing else. But we need international voice, sms to be available and other basic alert integrations like New Relic…etc. Does anyone migrated out of Opsgenie? Can you share what you chose? If possible name and plan? We want to…
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I had created a manual jira ticket in opsgenie and once it is created the priority is getting P0 by
I had created a manual jira ticket in opsgenie and once it is created the priority is getting P0 by default and the opsgenie alert is not getitng into the JSM
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Full Contact Numbers List for OpsGenie Alerting
I think we have counted at least like 30 different phone numbers (I feel pretty confident there are more!) that OpsGenie uses when enacting its notifications protocols. We are finding that a lot of these numbers are getting blocked by our spam filters, which can not be disabled. Three questions: * Does OpsGenie relegate a…
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Teams integration stop to work
Hello Support Team, Since August 19, 2026, alerts routed from Opsgenie to Microsoft Teams have stopped being delivered. The alerts continue to arrive in Opsgenie, but they are no longer being forwarded to Teams. The following error appears in every affected alert: Could not send [sendToChannel] action to MSTeamsV2 [xxxx].…
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Heartbeat ping through integration API
Hello On opsgenie, we could ping a heartbeat with "Authorization: geniekey: xxx". With JSM, we need a basic auth with a token having "write:ops-config:jira-service-management" scope. Do you have a solution to ping heartbeat without write scope (or with integration API key) ? Regards
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Clarification on Opsgenie Migration to Jira Service Management Data Center
Dear Atlassian Support Team, I am writing to seek clarification regarding the migration options for Opsgenie before the End of Support date on April 5, 2027. I have reviewed the documentation on the official migration portal and support pages. I understand that the automated migration tool is designed for cloud…
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How are you handling on-call scheduling after moving to JSM?
Honestly the thing nobody warns you about with leaving Opsgenie is that the alerting is the easy part. it's the rota that gets you. Someone books a week off and suddenly you're hand-editing overrides at 11pm so nobody gets paged into their holiday. For those who already moved off it: what are you actually using for the…
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Overriding Ringtone Volume stopped working on Android 17
After Upgrading my Phone (Pixel 8a) to Android 17, Opsgenie does not set the ringtone volume anymore. I checked all permissions for notifications, DND/Modes and alike. Still no sounds whatsoever. How can this be reanabled? It's a critical feature that stopped working out of nowhere.
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Alert deduplication and alert status updates
Hello Atlassian Community, We are looking into opsgenie to handle our alerts from multiple systems (mainly Azure) and have a question about alert deduplication. When an alert is deduplicated, it increments the counter, which is really convenient to lower alert spam, but we are losing the additional information which that…
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Opsgenie Access Issue Affecting Multiple Users
Hi Team, We are currently unable to access Opsgenie. The issue is not limited to my account. Multiple users are experiencing the same problem and are unable to log in through the Opsgenie portal. When entering the email address and clicking "Next", a generic error icon appears and the login process does not continue, as…
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Jira to ServiceNow Integration - How to Get Jira Space/Project Information in Worklog Events for Tim
Hi Team, I am working on an integration between Jira and ServiceNow to automatically create Time Cards in ServiceNow based on the hours logged in Jira. Current Setup * Projects are initially created in ServiceNow. * During project creation, a corresponding Jira Space/Project is created through the integration. * Under the…
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SolarWinds → Opsgenie integration that has worked for years but stopped creating alerts last week
Hello, For years we have been generating alerts from Solarwinds using https posts using https://api.opsgenie.com/v1/json/solarwinds. Yesterday, we noticed that the alerts are no longer being created in OpsGenie. I made sure Solarwinds integration is turned on, and API key is correct. OpsGenie Debug logs show messages are…
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How do I get support for Opsgenie - Stopped working a few days ago
Our Solarwinds integration with Opsgenie stopped working recently and I can't get through to support. They say they can't find my site URL, but the URL is working to access Atlassian products.
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user doesn't receive phone calls, neither SMS from OpsGenie
there is a specific user who uses OpsGenie and doesn’t receive alert calls or alert SMSs. everything is well defined in their profile: the right phone number and the right notification rules, but even so, they receive nothing. it’s important to mention that this user is able to receive calls and SMSs from many other…
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I have problem with my account
I active my account, but my manager say in his account he see that i am not activated and i can't see any alerts from my organisation
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Alert closed via voice but actually call is even not received
Alert closed via voice but actually call is even not received. So somehow the alert is closed
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How to create an incident out of an alert and automatically
How to create an incident out of an alert and automatically ? The idea is to send email to the stakeholders by overwriting all internal alert details by simply a one-liner. I am trying to achieve this but can't get to the bottom of this.
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What level of Admin role is needed for Operations Terraform Provider?
Hi I am trying to use the Terraform provider to programmatically manage Atlassian Operations / Jira Service Management (Cloud). I want to create a dedicated user for issuing the necessary API token and to adhere to the principle of least privilege, I wanted to know what level of admin role this dedicated user would need to…
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Incoming Call Routing to automatic Incident Creation
We have migrated from Ops Genie to JSM. Our incoming calls create alerts. We would like to be able to have the alert or the incoming calls initiate an incident.
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Why can't we login to Opsgenie?
Nobody in our organization is able to login to Opsgenie, using the browser on a PC or the APP on the smart phone. is this a billing issue? of how do I sync my SSO ?