Overriding Ringtone Volume stopped working on Android 17

Question

After Upgrading my Phone (Pixel 8a) to Android 17, Opsgenie does not set the ringtone volume anymore.

I checked all permissions for notifications, DND/Modes and alike. Still no sounds whatsoever.

How can this be reanabled? It's a critical feature that stopped working out of nowhere.

Marzban Doctor · Answer

@Felix I am facing the same issue after upgrading to Android 17 on a new phone. It worked on my old phone even after installing Android 17. But with the new phone, it is not temporarily raising the volume anymore.

Please keep us in the loop on what resolution you get from Atlassian support.

Thanks,

Marz

Daniel Ebers · Answer

This will be an interesting one. According to Google

https://developer.android.com/about/versions/17/changes/bg-audio

Feel free to keep us in the loop here what support found out.

Background audio hardening

Starting in Android 17, the audio framework enforces restrictions on background audio interactions including audio playback, audio focus requests, and volume change APIs to ensure that these changes are started intentionally by the user.

Arkadiusz Wroblewski · Answer

Hello @Felix

Please write an Ticket under support.atlassian.com

Issues like this should go straight to Atlassian Support, because it sounds like a regression inside the app.

Best,

Arkadiusz🤠