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Best practices for rendering short-form video galleries within Jira issue layouts?
Hello Atlassian Community, We are currently analyzing developer workflows for teams that use short-form video assets (like TikTok clips or UGC video clips) for product testing, UI/UX feedback, or e-commerce asset management inside Jira. When attaching or embedding interactive video reels into Jira issues: * What is the…
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no weekly email for followers in Projects App
we would like to post weekly update in Projects App (Jira Cloud) to stakeholders. The stakeholders are defined as followers in the specified projects. The weekly digest configuration in Notifications is correct. The project is defined as "at risk". But only the owner receives the weekly email on Monday, not the followers.…
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Cannot delete account
Hello, I signed up to this tool a few minutes before a meeting that was going to be on Microsoft Teams as Teams had been having issues with screen recording. I managed to get Teams working at the last minute so did not end up using Atlassian/Loom. I was not aware there was a charge as this was not explicitly stated and…
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Can you please help to grant an access to Jira on ibm-cio-sandbox005.atlassian.net?
Hello team. I tried to log in to Sandbox, but I get the following error: "michal.malostik@sk.ibm.com doesn't have access to Jira on ibm-cio-sandbox005.atlassian.net." Could you please help me to grant an access to Jira on Sandbox? Thank you in advance.
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I did not willingly sign up for Atlassian. How do I cancel and get a refund
I did not willingly sign up for Atlassian. How do I cancel and get a refund
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Request of deleting my account
Please delete my account manually from your side. Thank you.
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Contact Support page is broken
https://support.atlassian.com/contact#/ In the "What is your URL?" field, I type in our site name (like the super-sophisticated example shows) and it is 'not found'. That's pretty bad. Can you please fix this?
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Not possible to delete projects or goals?
I have not been able to find a way to delete projects or goals. Is this not possible, or have I just missed it?
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I can't remove organization
Hello, I want to permanently delete my Atlassian organization and all associated data. Organization ID: d9490478-d24c-44b9-8997-39ef0879fec9 Site: klogs-x Service Collection entitlement: E-44C-NBS-ZYR-96W The Service Collection subscription has already been deactivated. However, under: Organization settings → Profile →…
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My Atlassian account has been deactivated during Trello's premium trial period
My account has been deactivated after 2 days of Trello free premium trial, and don't know why. I'm getting promotion mails and welcome mail, but can't access my account, support or any product of Atlassian. Please, help me identify why the account was deactivated and how to reactivate it
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Is this Email Legitimate?
Hello Atlassian Support, My manager received an email from noreply@po.atlassian.net stating that I requested a trial of Service Collection but I don't recognize it. Can you please confirm whether this email is a legitimate Atlassian notification and whether the request originated from my account? Thank you.
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Can you restrict viewership on Goals?
Hi! Are you able to set permissions to restrict who can view Goals? I see in the share menu you're only able to change to view and edit, but no making it visible to just yourself or to a select audience.
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Can I automate Goals progress based on completed linked Jira records?
We create some delivery based OKRs using Atlassian Goals. The easiest way to track and understand progress for these is based on count of completed Jira issues that need to get done to achieve the goal. E.g., if there are 10 Jira issues, and 8 are completed, i am 80% done. In general, is there a way to create a Progress…
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Delete Account
I've been trying to delete my Atlassian account because I no longer want to be a consumer of the organization. However this "innovative page" makes it nearly impossible because my account it connected to the billing situation and something about a subscription that I don't even have. There isn't an email to raise a ticket,…
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Stuck in loop: Cannot delete account due to platform apps and Rovo, but restricted from opening a su
I want to permanently delete my Atlassian account. I cannot manually delete my organization because it says 'Remove platform apps and Rovo - Contact Support'. Please force-delete my entire account and organization."
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Can we interact with Atlas API ?
Hi, Is there an Atlas API we can interact with? We are already using the APIs of Jira, Confluence and Tempo to automate our workflow so that, when we start a new project: * A new Jira Project is created (this Project will be used to track what needs to be done in this project as well as any other projects related to this…
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Shouldn't goals be available in premium for all sites?
I am not able to see Goals or Projects in one of my sites.
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Confused About One of the Atlassian ACP-120 Questions
I am currently preparing for the Atlassian ACP-120 exam and came across a question that I'm not completely sure about. I'd appreciate it if someone could explain the correct answer and the reasoning behind it. Question: [Workflows and Automation] An automation rule should send an email with the issue key in the subject…
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Does anyone else end up learning new features by accident?
Hi everyone, I'm still pretty new to the Atlassian ecosystem, and something funny I've noticed is that I keep discovering features I wasn't even looking for. I'll be trying to do one thing and end up finding a shortcut or option that makes me think, "I wish I'd known about this sooner." It made me wonder if that's a common…
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How can I add Atlas status field to Jira plan for the Jira initiative that is synced w/ Atlas ?
I have synced my Jira initiative with an Atlas project. So the Atlas status field now shows in my Jira initiative. I now want to add the Atlas status field in my Jira plan. How can I add the Atlas status field in Jira plans ?
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Can I make my Key Results looks different from Objectives in Atlassian Goals?
We have some OKRs that are top down, e.g. we have an Objective and associated Key Results for a department level goal, and other lower orgs in the department have their own set of OKRs to support that top level goal. It can get confusing to understand what is an Objective and what is a Key Result when setting up this…
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How can I use rovo to query atlassian home projects and goals by tag?
I'm trying to create an agent that will read an Atlassian Home topic page (filtered by a specific tag) to find all the projects and goals associated with that tag so that the agent can read through those projects/goals (and linked Jira/confluence) to find relevant status content. I have tried multiple things with no…
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Delete my Atlassian account
Hi I have already deactivated my Loom and Studio. I want to delete my organisation “coachvdm” and my Atlassian account. The organisation deletion page says I must remove platform apps and Rovo, but I cannot remove them myself. I want to remove all remaining platform apps, Rovo entitlements and any pending subscriptions so…
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Certificate of Residency (CoR)
Hello Atlassian Support Team, We would like to request a copy of the Certificate of Residency (CoR) for the year 2024 for tax and administrative compliance purposes. Unfortunately, we do not have access to the Atlassian billing portal or invoices, as the subscription was paid directly via corporate credit card. The credit…
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Support needed regarding the Atlassian Community
Hi Atlassian Community team, I'm currently building a workflow to monitor and respond to posts on Atlassian Community. My use case is straightforward: I track specific threads relevant to my work, manually prepare reply content, and want to automate the posting step. After researching, I found that Atlassian Community runs…