Ask questions and get answers on Assets and CMDB management, object schema design, asset tracking, and best practices for integrating asset data.
Hi everyone, we are currently looking into integrating Microsoft Entra ID (Azure AD) with JSM Assets and would like to understand how others are solving this. Our goal is to have information from Entra ID (e.g. users and user attributes) automatically updated in Assets, ideally on a daily basis or whenever changes occur.…
We are on Jira Service Management Cloud, and utilise the Assets CMDB for a list of our customer organisations. I want to attach a license file to the Customer Asset, and then when a customer raises a certain work item type, it would automatically grab the attached license file from the asset, and attach it to the work item…
Hello, We are developing an internal integration for Jira Service Management Cloud Assets. Users authenticate through OAuth 2.0 (3LO), and the integration performs Assets operations on behalf of the authenticated user. We need to create comments in the activity section of Assets objects while preserving the user who…
Hi everyone, I want to track software licenses and their expiry dates in Assets (JSM Cloud Premium) and get automatic reminders before they expire. My idea is a Software License object type with an expiry date, plus a daily automation rule that creates a renewal ticket when a license is close to expiring. I am curious…
I am having problems with an import where I have one attribute that can be populated with multiple objects. It is within the same schema because we are trying to set relationships between the objects. I am trying to import via CSV file. The file is created from an export I made after I have successfully added Fred & Wilma…
Environment: * Product: Jira Service Management (Standard Plan) * Feature: Assets (Object Schema: "illimitar") * User Role: JSM Agent, member of "assets-admins-illimitar" group. * Permissions: The user has "Manager", "Developer", and "User" roles at the Schema level. The Issue: A specific user (Agent) can view Assets…
I was just checking my companies Rovo usage last week and was able to see a "Monthly Average". I was able to see an average from over the last 10 months. (i assume sense Atlassian started tracking usage.) Today i went to show a co-worker where to find this usage and its completely gone. Did Atlassian remove this or did…
Hi all, I'm considering evaluating the Assets - Microsoft Entra ID Integration for Jira Service Management Assets as it appears to solve a use case we've been looking for: synchronising organisational user information from Microsoft Entra ID into Assets for use in other schemas, object relationships, and automation rules.…
Hello Atlassian Community, I see this question was asked by a few people back in 2023 but never got answers. So I'm going to take my turn to ask. Like those before me, my company is interested in printing these QR codes onto a label that we could place on our assets to allow for quick access to the asset details we track.…
System health said it was Operational, but we were getting the same error messages.
We currently have the following object types in Assets (Cloud version) : * PCs → linked to the Users object type. * Users → linked to the Departments object type. * Departments → linked back to the Users object type. Our goal is to create an Assets dashboard that displays all PCs belonging to a selected Department. From…
Assets Discovery fails during "WMI/PowerShell-Connection" with the message "IP Address is not reachable". However, from the same Discovery server and using the same credentials, classic WMI queries succeed: * Get-WmiObject Win32_OperatingSystem * Get-WmiObject Win32_BIOS * Get-WmiObject Win32_Service DNS resolution works…
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