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trello slack alerts removal

tadiraman June 24, 2020

Hi,

We have a slack channel. It's linked with a Trello board alerts.
We want to remove the trello alerts. Tried to remove the integration from Trello board and also from the Slack side, but no luck.

Our Slack admin tried the same, again no luck. One of the tricky part is, there might be other slack channels in our domain which still want the alerts to be functional (from a different trello board). So while we are doing this, we don't want to disturb other slack-trello integration in our domain.

1 answer

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Jireh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2020

Hi,

When you say you "tried to remove" the integrations, can you describe exactly what you did, and what happened? What happened when you tried `/trello unlink` on the channel you wanted to unlink? Did you get an error message?

tadiraman June 24, 2020

on "tried to remove",

I removed 'slack' from the 'power ups' in Trello.

 

When i tried '/trello unlink' i get trello-slack-err.png

Jireh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2020

Great! So what happens when you try to link your Trello account?

tadiraman June 24, 2020

Hi

 

I linked but could not remove it. So made my slack admin to remove the trello app from that channel. Still no luck!

Jireh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 25, 2020

What does the admin see when they try '/trello unlink'? The same message that you saw?

tadiraman June 25, 2020

yes. it said removed. but still after that getting the alerts from Trello. this is really annoying..

Jireh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 25, 2020

Okay. Here's something your Trello team admin can try. If they go to their Trello team's settings, see if they see a header called "Slack Team Linking", and this change button:

Screen Shot 2020-06-25 at 2.25.39 PM.pngThrough that change button they can press "unlink" to unlink the entire team.

tadiraman June 25, 2020

don't see an option like that.

only see an option to revoke Slack permissions for Trello Slack App

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