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regarding the login issue

Neesa Teoh
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 18, 2025

hi my issue when i select account to login. the page forward back to login page .cannot move forward.

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Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 20, 2025

Hi Neesa, 

Welcome to the Atlassian Community! 🙂

To protect your personally identifiable information, I've removed the screenshot indicating your email address. Hope that's alright :) 

I've taken a look at your account and it appears that it first was created as a virtual account. Here's what it means: https://support.atlassian.com/trello/docs/whats-a-virtual-user/

This might explain the fact that you were forced to complete the creation of your account. With that said, your account now is fully active! 

If you still experience this issue, browser cache/cookies might get in the way. Please try clearing them and see if the problem persists. Some more suggestions on how to troubleshoot issues in a browser can be found here: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/

Let me know if you need any further help! 

Alina | The Trello Team

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