"Connection is lost" error after login

[m95164611]

Hi Trello Support Team,

I am experiencing a persistent issue with accessing my Trello account.

The Problem: When I try to use Trello on my usual device and browser (where I was previously logged in), I receive the error message: "Lost connection to Trello!".

Details:

• I can successfully go through the login process; I receive notification emails and 2FA confirmation codes without issues.

• However, immediately after logging in, the website fails to load my boards and displays the "Lost connection" error again.

• This is happening on the same device and browser I always use.

Steps I have already taken:

• Cleared browser cache and cookies.

• Tried accessing the site via different browsers (Chrome, Edge, etc.).

• Checked my internet connection (other sites work fine).

The issue persists шin Trello AP also. Could you please check if there is an issue with my account synchronization or a server-side error?

[Rishabh S · Accepted solution]

Hi,

Thanks for your post—sorry about the trouble!

Our engineering team is investigating the issue with degraded performance and working to restore Trello to normal operation as quickly as possible.

Regards,
The Atlassian Team

[m95164611]

update: now after 20 minutes working