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not installing

Lorraine
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November 13, 2025

It has now been a week that I have been trying to install Trello from the MS Store App.
I have been successfully installing my other apps, but Trello spins and does not install.
It remains stuck at getting ready ready/getting required information.

I even downloaded the installer from the web store, but when it takes me to the store, it gets stuck there again.

I tried to repair and reset the Store, but it makes no difference and other apps installed successfully.

1 answer

0 votes
Lucy Ren
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2025

Hey @Lorraine I just tried downloading and installing the Trello app from the MS store and didn't run into issues on my end.

Are you using a work account? Trello could potentially be blocked by your admin.

Can you try some basic app store troubleshooting steps? 

https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac

 

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