my employee can't remember user name or password. How do we find out

[Debbie Singer]

employee can't access trello, can't remember user name or password. What do we need to do?

[Valerie Knapp]

Hi @Debbie Singer , welcome to the Atlassian Community and thanks for your post.

Doesn't the person use their company email as the username?

Unfortunately, we cannot help much more than to indicate this - https://support.atlassian.com/trello/docs/recovering-your-trello-account/ 

Please let us know if this helps.

Best wishes