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locked out of Trello account

Héloïse d_Otreppe
March 16, 2026

I am contacting you from a Trello workspace where one of our members is completely locked out of his account.
He successfully reset his password but the two-step verification code from the authenticator app is always rejected.

He can no longer access Trello on any device (MacBook or phone).
This account contains all our professional projects so it is urgent that he regains access.


could you help me ?

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