locked out of Trello account

[Héloïse d_Otreppe]

I am contacting you from a Trello workspace where one of our members is completely locked out of his account.
He successfully reset his password but the two-step verification code from the authenticator app is always rejected.

He can no longer access Trello on any device (MacBook or phone).
This account contains all our professional projects so it is urgent that he regains access.


could you help me ?

[Vronik]

Hi

Look at this, maybe can help you

https://support.atlassian.com/trello/docs/recovering-your-trello-account/

Regards