issue with two step verification

[Aran Murray]

Hi, I have recently changed by phone and I can no longer access my Trello account as:

1. The Authenticator App is not linking to the Atlassian Account 

2. My recovery key is not working

3. Although I searched the help section of the website and followed the prescribed steps, I cannot see the following options (Bold) on the screen.. 

1. Access "Can't use your phone?": When prompted for your 2FA verification code (which you likely don't have), click the Can't use your phone? link on the screen.
2. Initiate Recovery: Click Can't find your recovery key? on the next screen to start the emergency account recovery process

Hence, i cannot log into my account. Even to contact support, I have had to create a separate account with my google account to write this message. The account I want access to is on a different email. Please help.  

[Gaurav Kataria]

If you are not seeing the steps as outlined on this page (last section), then what exactly are you seeing when you go to the account recovery page?