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cover images

Ignas Prunskus
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April 10, 2026

hey, my cover images upload, but suddenly yesterday it started bugging, cover doesn't load up, it only appears only if i go to the card and press picture, then it loads. but when go back to main board the cover image is like blurry gray. as imagine its not loading. i tried everything. from restarting to reinstalling. logging in off multiple times, different internet connections

2 answers

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Justin Cardinal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2026

Apologies for the trouble. This was a bug due to a change on our end. We've identified the problem and applied the fix about an hour ago, so image uploads should be working normally again.

0 votes
Ajay _view26_
Community Champion
April 10, 2026

Hi @Ignas Prunskus 

If the image loads inside the card but the board view only shows a blurry gray placeholder, I’d treat that as a cover-thumbnail rendering problem rather than the attachment itself being broken.

Since you already tried reinstalling, reconnecting, and logging in again across different connections, this sounds less like a local device issue and more like a Trello-side thumbnail/cache/CDN problem.

So if the attachment itself is intact but only the board cover preview is failing, I’d treat it as a likely UI regression rather than something you’re doing wrong.

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