cannot log into Trello, cannot access Trello.com

[Geoffrey Swan]

I simply cannot google Trello.com ... comes up as site cannot be reached from PC and mobile - though both are through my wifi router and nbn satellite. It is like I am firewalled or blacklisted etc. 

[Geoffrey Swan]

I wrote a long email response last night (I am in Tasmania btw) but I could not respond to your email which has a do not reply email address.

Please give me an email address so I can send again.

Geoffrey Swan 

[Sakshi Verma]

Hi @Geoffrey Swan ,

As I have checked, you are using the free edition of Trello, so you cannot open a ticket. However, you can respond or paste your reply here in the Community, and I will do my best to help you. Please note that I cannot share email addresses directly here due to PII.

Thank you !

[Sakshi Verma]

Hi @Geoffrey Swan ,

Welcome to the community!

Could you please share a screenshot of the error message you are receiving? This will help us better understand the issue.

1. Does the same issue persist when using a different browser or a private/incognito window?

2. Do you encounter the same error if you visit this page: https://id.atlassian.com/login?prompt=login?

3. Are you using a VPN connection? If so, please try turning it off and then attempting again.

4. When did this issue start occurring?

5. Could you confirm your location as well?

I look forward to your response, as this information will help us narrow down the root cause of the issue.

Thank you!

[Geoffrey Swan]

Tried to cut and paste the email I tried to send you but that did not work.

We have failed to have success with Trello so will now move to Lark as an alternative option.

[Sakshi Verma]

Hi Geoffrey,

I am really sorry for the inconvenience you faced. As you mentioned, you are not able to paste the information directly here. I will raise a ticket on your behalf, and you can share further information over the ticket.

Ticket number-
https://getsupport.atlassian.com/browse/TRELLO-218220

Thank you!