Workspace reorganization and billing inquiry

[Jacek kaktus]

Hi,

I am currently reorganizing our workspace participants (I have a premium account). As part of this process, some of the currently paid accounts will be removed, and new users will be added in their place.

I have a few questions regarding the billing:

How will the billing be handled during this transition?

Is it possible to receive a pro-rated refund for the removed accounts?

Is it possible to transfer the remaining credit/license from a removed user to a newly added one?

Do you have any practical tips on how to go through this process smoothly?
I wasn't able to find the information on my own in the user documentation.

Thank you in advance for your help.

[Nivedhya Vikram1]

Hi @Jacek kaktus ,

As a Premium customer, you're entitled to priority support.I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience.