Workspace closed and now getting recurring charges

[Grace Mai]

I had a workspace which had been closed. The system has sent out a notification to let me know the subscription will be renewed. I cannot get into the workspace to manage anything as it's closed. How do I stop the renewal? I've tried to reach out to contact and I get stuck in the contact system with no real help. The system keeps redirecting me to a 404 as workspace is closed. 

How do I speak to a human to get support in this space?

[Lara]

Hi Grace,

Thanks for reaching out!

As we need to look into your account further, I've created a support ticket on your behalf. Sorry to hear you were experiencing issues doing so!

Keep an eye out for an email from us! Your ticket number is TRELLO-217834.

All the best,
Lara