Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Why is your customer "service" the worst?

Kyle Brown
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 12, 2026

Can not get any help from anyone that works for this "company". Called every number I could find and left messages at normal business hours (like 10 to 11 am) and no one seems to be working. This isn't the account I need help with btw. 

3 answers

1 vote
tamer
February 12, 2026

You can fill support request, i always do that and they reply

0 votes
Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 13, 2026

@Kyle Brown  We've created a support request on your behalf, the ticket can be accessed via https://support.atlassian.com/requests/TRELLO-224359 and you can respond via this link as well.

We'll continue assisting you through the ticket. 

Many thanks,

Trello Support

0 votes
Shashank Dubey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
February 12, 2026

Hi @Kyle Brown ,
I’m really sorry to hear about your experience — that definitely sounds frustrating. I would suggest you to submitting a support request directly through the official support portal, as phone support is often limited or not available depending on the plan.
If you’re unable to access the correct account, you can use the “Can’t access your account?” option on the login page to raise a recovery request. That usually routes the issue to the appropriate team faster than calling.
Hope this helps, and I truly hope your issue gets resolved soon.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events