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Why can't I open .docx or .xlsx attachments. I was always able to open them.

Steven H. Buckley
Steven H. Buckley
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December 24, 2023

I have a new computer and only microsoft .docx and .xlsx documents fail to open.  Other types such as PDF open with no problem.  Ideas?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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December 24, 2023

Welcome to the Atlassian Community!

This has nothing to do with Trello, it's about the software on your new computer.  When you click on a file that is presented as an attachment to a Trello card (or an attachment to anything else like a Jira issue or Confluence page), your browser will look for a program to open the file with.  I would guess that your browser does not know what to open .docx and .xlsx files with.

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