Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Why am I getting a warning about my Business Class Trial, when I never signed up for a trial?

rax adaam
rax adaam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 10, 2020

I inadvertently ended up on the web-based version of a trello board, where there was a warning at the top of the board to the effect of "you have 10 days remaining on your free Business Class trial."

I never signed up for a business class trial. I was never notified of a trial beginning. Can anyone explain what's going on? 

I'm concerned that functionality that I have assumed is associated with my free account may in fact be Business Class functionality, which I do not want to pay for.

Not digging Trello's approach to on-boarding new users: I feel like they are trying to trick me into thinking the free version has greater functionality, and I'm going to end up having to switch to another PM system after having spent days upon days learning how to set Trello up for my team... Signing me up for a free trial without ever notifying me (especially when I seem to get email notifications for everything else) seems really sketchy. Where's there UX team on these marketing interactions? 

Answer
Watch
Like # people like this
432 views

1 answer

1 accepted

2 votes
Answer accepted
Iain Dooley
Iain Dooley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 10, 2020

@rax adaam anyone on your team can start a business class trial, and there are certain upgrade points in the interface such as advanced checklists and adding powerups that people may have clicked on.

View More Comments
rax adaam
rax adaam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 10, 2020

Thanks for the head's up. I've messaged the rest of my team to figure that out, but so far no one has (knowingly) signed us up. I'm mostly surprised that they didn't send any notification (email or otherwise). I only found out because I added Slack integration & it opened a board in Safari, as opposed to directly in the app. Otherwise, I would've never known. 

As always, appreciate your time, help & insight!

All the best,

RA

Like • Dave Liao likes this
abinktidars
abinktidars
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 10, 2020

Your case is same with our team. and after we reach out the problem, i have found the answer for that 
https://community.atlassian.com/t5/Trello-questions/About-Business-Class-trial-period/qaq-p/1361936

After trial,  all your data will still be available in the free version. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Trello
Trello
TAGS
AUG Leaders

Atlassian Community Events

    See all events