Where did my boards go?

[Schelby Stuckey]

So I haven’t logged into Trio in a while, but I logged in today and all of my boards are gone. I had a lot of information that took me a lot of years to gather on them and I am a little bit distraught. Apparently there’s no way to contact customer support and I was wondering if anyone else has had this issue and if it was able to be resolved.

[Sakshi Verma]

Hi @Schelby Stuckey  ,Welcome to community !

I understand how upsetting it can be when you can’t find your board after logging back in, but no worries—I’m here to help.

I’ve checked your account (the Gmail one) and can confirm that there is one board associated under it.

Just to check, do you happen to use multiple Trello accounts—perhaps a work account or another email address? If so, please try logging in with those credentials to see if your missing boards appear.

A couple of additional questions to help us troubleshoot:

• How long was it between your last login and now?

• Do you have any saved links to your boards in your browser that you could try accessing?
  
  
  

Thank you!

[Schelby Stuckey]

It’s been a little while, but not more than six months. I have access to my work board, but I don’t have access to my personal boards. I had my own board with a bunch of information on it. I tried logging into both of my email addresses and neither of them have it. The one associated with this email is the one I thought I used, but I tried my order as well.

Do they go away eventually?

[Sakshi Verma]

Hi @Schelby Stuckey  ,

Could you please check if it's not closed, or if by chance you have a link to it saved somewhere? That would help me verify whether it's closed or not.

Thank you !!

[Gaurav Kataria]

It could be that used a different email address previously when creating the Trello account. Try to login using your other email addresses. Also, if you used login with Apple, then it creates a new masked email https://support.atlassian.com/atlassian-account/docs/account-issues-related-to-a-private-apple-email-address/