Urgent refund

[Xola Junior Zinto]

Hello I would like to know if there is a way to escalate a logged ticket?

I’ve been waiting for 2days and there hasn’t been communication regarding the refund I requested. I cancelled my subscription the same day after I was billed even though I clearly picked the free trail option. It was a year subscription and I was within the 30 days they allow for refunds. 
how long should I wait before they communicate with me? 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Billing support can take a few days to catch up with requests like this.

There is no way to "escalate", as that is a demand for your request to be prioritised over people who have more urgent requests, which is unfair.