Urgent: Can't Access Trello Due to Email Change Loop

[Power for Life by Nicole Sager]

Hello,

I have a big problem. My login email address is no longer active and has been closed.

I tried to change my email address, but your system sent an identification code to my old email, which I can no longer access. As a result, I am stuck in a loop and cannot update my credentials.

I really need access to my Trello boards.
Can you please help me out of this situation?

Best regards,
Nicole

[Erick Doerre]

Hi Nicole, welcome to the community!

I'm sorry to hear about the trouble you're experiencing.

Unfortunately, Trello Support is unable to update account email addresses for security reasons. However, since you mentioned that you are still logged into your original account, there is a workaround that you can use to regain access to your boards. Here's what you can do:

1. Use a different, active email address to create and confirm a new Trello account.
2. While logged into your original account, you can add your new account as an admin of your boards. This way, you'll retain full access and control over your boards from your new account.

Please refer to this guide for detailed instructions on how to make a user an admin of a board: Making a User an Admin of a Board.

I hope this solution helps you resolve the issue. If you have any further questions or need additional assistance, please don't hesitate to reach out.