Upgraded from Standard to Premium - Not working

[jbrasel]

As the Admin, I recently upgraded from Standard to Premium for the Team. It is showing a paid receipt and when I am logged in as the Admin it shows "premium" in the bottom left-hand corner. But for the other Admin and members, they are still showing in Standard.

How do we make sure everyone has the same access to advanced features for the Premium membership? 

[Gaurav Kataria]

Please make sure that all your users are in the same workspace and not it different workspaces, otherwise you might be paying for multiple subscriptions

[jbrasel]

We only have one workspace.

[Gaurav Kataria]

Are you still seeing that discrepancy or is it gone now? 

[jbrasel]

Yes, this is still not working for our Team. How can I speak to someone? I am going on week three of paying for a product that isn't working. 

[Blair at Atlassian]

Hi @jbrasel

We've created a support ticket on your behalf and sent a message on the ticket. You should see an email notification with a link to the ticket. We can continue working on this together in the ticket. 

Many thanks!